Job Title: Order management Coordinator/Administrator
Department Name: Order Management (OM)
Reports to (title): OM EMEA Supervisor
Location: Hemel Hempstead - UK
JOB SUMMARY:
Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all-team members in other aspects of the OM Role
PRIMARY JOB FUNCTIONS:
· Fast paced order Entry in ERP system (Oracle)
· Reviewing the customer’s orders when in hand (obtain approvals for discounts, non-standard payment terms)
· Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goods
· Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise
- Managing shipments and deliveries and responding in a timely fashion to all requests
- Ensuring all orders are processed and completed and followed through in line with SOX procedures
- Any ad hoc administration tasks which are required from time to time
- Monitor OM email inbox and action and respond accordingly
- Work closely with several teams (Account receivable – Logistics)
Knowledge, Skills & Abilities
- Practical understanding of the use of purchase orders, credit/debit memos, and invoices
- Building strong relationships with customers through the processing of their orders
- Maintaining excellent procedures and documenting in detail
- Customer focused and enthusiastic at all times
- Experience of working in a multi-national environment
- Ability to multi-task in fast paced environment, and work with minimal supervision
- Self-motivated with the ability to work at all levels within the organisation
- Excellent communication skills
- Ability to work under pressure
Desirable
· Administrative background
- Oracle, Salesforce experience
- Knowledge of Export: Procedures + Documentations, (understanding Incoterms, Letter of credit) would be a plus.