Director, Quality Assurance
About the Role:
The Director of Quality Assurance (QA) is responsible for developing, implementing, and maintaining quality systems and strategies to ensure product quality, environmental regulatory compliance, and continuous improvement. This leadership role will oversee QA operations, ensuring alignment with industry standards, regulatory requirements, and company objectives while fostering quality across the organization.
Position Location: This position is located onsite at 3D System's manufacturing facility in Rock Hill, SC
What’s In It For You!
- Competitive Pay: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays, flexible working schedules through our paid time off (PTO) policy. Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
What We Are Looking For:
Quality Strategy & Leadership
· Develop and execute the company's quality assurance strategy to ensure compliance with industry regulations, customer requirements, and internal quality standards.
· Lead and mentor the QA team, promoting a proactive approach to quality and fostering a culture of continuous improvement.
· Collaborate with cross-functional teams, including manufacturing, engineering, regulatory, program management, Field Service and R&D, to drive quality initiatives for current and new products.
· Serve as the primary point of contact for quality-related matters with internal and external stakeholders.
ISO & Regulatory Compliance
· Ensured compliance with relevant industry standards and regulatory bodies such as ISO, environmental compliance (RoHS, REACH, PROP65, etc.), and host certification agencies like TÜV and UL for factory inspections.
· Maintain and update Quality Management System (QMS) policies and procedures to align with regulatory requirements.
· Manage internal audits, including ISO and regulatory inspections.
o Develop and implement corrective and preventive actions to address audit findings and drive compliance improvements.
Quality Systems & Process Improvement
· Oversee quality control processes, including incoming inspections and testing of components, assemblies, and finished products.
· Drive continuous improvement initiatives using Lean and Root Cause Analysis tools to enhance product quality and operational efficiency.
· Utilize data-driven approaches to monitor and improve key quality metrics (KPIs Defects per Unit, Cycle Time, and First Pass Yield).
· Oversee metrology processes
Supplier & Contract Manufacturer Quality Management
· Assist cross-functional teams, ensuring all suppliers meet standard quality and regulatory standards.
· Partner with Procurement and Operations teams to resolve supplier quality issues and drive improvements.
· Oversee the PPAP & First Article Inspection (FAI) activities.
Training & Documentation
· Ensure proper training programs for QA personnel and other relevant employees on quality systems are in place.
· Maintain accurate documentation and records to support compliance, traceability, and audit readiness.
